Privacy Policy

Effective Date: January 1, 2023

Your privacy is important to us. The Cool CPA LLC (“we” or “us”) is committed to privacy and will only use the personally identifiable information (“Personal Information”) that you provide in accordance with the terms outlined below.

The Cool CPA LLC (“The Cool CPA” “we” or “us”) knows that you care about the information we collect from you and how that information is used and shared, and this Privacy Policy describes our practices. This Privacy Policy applies to information we collect when you interact with us online, via the The Cool CPA website, www.thecoolcpa.com (our “Website”), email, chat, or other electronic messages, or otherwise interact with us as described below. You can access the Site in many ways, including from a computer or mobile phone, and this Privacy Policy will apply regardless of the means of access. By interacting with us online, you are accepting the practices described in this Privacy Policy. This Privacy Policy also governs the use of Personal Information we obtain from you from any third party site or application where we post content or invite your feedback or participation, including, but not limited to, Twitter, Facebook, TikTok, and Instagram. We cannot control the privacy policies or practices of websites or of companies that we do not own or control, and cannot control the actions of people we do not employ or manage.

It is The Cool CPA's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.thecoolcpa.com, and other sites we own and operate.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. The information we learn from customers helps us personalize and continually improve your experience.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

COOKIES

“Cookies” are small data files stored on your web browser or on your device that allows us to recognize your computer or device when you visit the Site by associating identification numbers with other user information you have provided us. Some cookies will remain on the hard drive of your computer or device for the duration of your browser or user session, while others will remain until deleted by you. You may also be able to configure your computer or device to limit the collection of these “cookies,” but that limitation may also limit our ability to provide all the services or functionality of the Site. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org.

DO NOT TRACK

Many web browsers support Do Not Track technology, which allows you to automatically transmit a Do Not Track signal or preference to websites you visit indicating that you do not wish to be tracked. We do not currently respond to Do Not Track browser settings or signals on our Website. For more information about “Do Not Track,” please visit https://www.allaboutdnt.com.

Personal Information

We may ask for personal information which may include one or more of the following:

  • name

  • email

  • phone/mobile number

  • home/mailing address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect, hold, use, and disclose your personal information for the following purposes on our website:

  • fulfill orders, process payment, and arrange for shipping

  • communicate with you

  • personalize user experience

  • screen for potential risk and fraud

  • respond to your customer service request and support

  • enter any of our competitions, contests, sweepstakes, and surveys that benefit you

  • sign up to receive updates from us via email or social media channels

  • use a mobile device or web browser to access our content

  • contact us via email, social media, or on any similar technologies

  • when you mention us on social media

  • personalize and customize your user experience of our website

  • direct marketing and e-marketing purposes including the sharing of personal information with our affiliates or third parties unless you specifically request that it not be used for that purpose

  • for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms

  • for any other purpose with your consent

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

While we consider these policies and procedures to be adequate, there is still a risk that your personal information could be misappropriated. Unfortunately, no website, database, or system is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. It is important for you to protect against unauthorized access to your account. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Disclosure of Personal Information to Third Parties

We use the third-party apps listed below to operate the Website and our business. The list below summarizes the data that the apps collect or have access to and the purpose for collecting or accessing such data. We recommend that you review the privacy policy of each of the apps listed below for more detail on how each app handles the data it collects. In general, the type of personal information and data to which many of the apps have access include, where applicable: names, email addresses, phone numbers, physical addresses, geolocations, IP addresses, browser user agents, product selections, script tags, and transaction and order fulfillment information.

We engage Service Providers, such as Shopify and Squarespace, (i) to provide analytics and other information about the use of the Properties, (ii) analyze and provide data regarding our advertising campaigns or to manage our advertising on the Properties and other websites (e.g. to measure ad quality and responses to ads, and to display ads that are more likely to be relevant to you), (iii) assist with our payment processing, data processing and account management, hosting, customer and technical support, manage, fulfill, and ship orders, and other services which we use to personalize your experience, (iv) provide advertising retargeting and remarketing services to you and other potential users, and (v) other related services to help optimize and conduct our business. This data allows us to better understand the behavior of our users.

Our Website is hosted by Shopify, an e-commerce platform that allows us to sell our products and services to you. Please review Shopify’s Privacy Policy prior to making a purchase through our online store available at https://www.shopify.com/legal/privacy. By providing Personal Information to Us through the Website and/or Properties in making a purchase throughout our online store, you agree to the terms and conditions of Shopify’s Privacy Policy. By accessing and providing us Personal Information in connection with your use of the Properties, you agree to the terms and conditions of Shopify’s Privacy Policy. By providing Personal Information to us through the Website and/or Properties in making a purchase therefrom, you agree to the terms and conditions of Shopify Privacy Policy, which may change from time to time without notice to you. It is your responsibility to check for such updates.

Our Website is also hosted by Squarespace, a website building and hosting platform that allows us to sell our products and services to you. Please review Squarespace’s Privacy Policy prior to making a purchase through our online store available at https://www.squarespace.com/privacy. By providing Personal Information to Us through the Website and/or Properties in making a purchase throughout our online store, you agree to the terms and conditions of Squarespace’s Privacy Policy. By accessing and providing us Personal Information in connection with your use of the Properties, you agree to the terms and conditions of Squarespace’s Privacy Policy. By providing Personal Information to us through the Website and/or Properties in making a purchase therefrom, you agree to the terms and conditions of Squarespace Privacy Policy, which may change from time to time without notice to you. It is your responsibility to check for such updates.

We may disclose personal information to:

  • a parent, subsidiary, or affiliate of our company

  • third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms

  • our employees, contractors, and/or related entities

  • our existing or potential agents or business partners

  • sponsors or promoters of any competition, sweepstakes, or promotion we run

  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

  • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you

  • third parties to collect and process data

  • for any other purpose with your consent

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

MINORS

If you are under 18, you may use The Cool CPA only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. If we learn we have collected or received personal information from a child under the age of 13 without verification of consent of the child’s parent or guardian, we will delete that information. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding our privacy policy, please contact us at info@thecoolcpa.com.